Privacy policy

Last updated: 15th September 2026

Good Unicorn respects your privacy and is committed to protecting your personal information. This Privacy Policy explains how we collect, use, store and disclose your personal information when you visit our website or purchase our products.

1. Information We Collect

When you visit our website, place an order or contact us, we may collect personal information including:

Your name
Billing and delivery address
Email address
Phone number
Payment and transaction information
Order history
Information you provide when contacting us
Information about how you use our website

We only collect information that is reasonably necessary for us to operate our business and provide our services.

2. How We Collect Information

We may collect personal information when you:

Create an account
Place an order
Subscribe to our mailing list
Contact us
Enter a competition or promotion
Visit or interact with our website
Interact with our social media pages or advertisements

We may also automatically collect certain information about your device and website activity, such as your IP address, browser type and pages visited, through cookies and similar technologies.

3. How We Use Your Information

We may use your personal information to:

Process and fulfil your orders
Arrange delivery
Process payments
Communicate with you about your orders
Respond to enquiries and provide customer support
Send marketing communications where you have consented to receive them
Improve our products, website and customer experience
Administer competitions, promotions or giveaways
Prevent fraud and protect the security of our website
Comply with our legal obligations

4. Marketing Communications

If you subscribe to our mailing list, we may send you emails about new products, promotions, offers and other Good Unicorn news.

You can unsubscribe from marketing communications at any time by clicking the unsubscribe link included in our emails.

Unsubscribing from marketing communications will not affect important communications relating to your orders or purchases.

5. Cookies

Our website may use cookies and similar technologies to improve your browsing experience and understand how visitors use our website.

Cookies may help us:

Remember your preferences
Keep items in your shopping cart
Understand website traffic and usage
Improve website performance
Provide relevant advertising and marketing

You can change your browser settings to block or delete cookies. However, some website features may not work correctly if cookies are disabled.

6. Sharing Your Information

We may share your personal information with trusted third-party service providers where necessary to operate our business.

These may include:

Payment processors
Shipping and delivery providers
Website and ecommerce providers
Email and marketing platforms
Website analytics providers
IT and technology service providers
Professional advisers where reasonably necessary

We only provide information to third parties where it is reasonably necessary for them to provide their services to us.

We do not sell your personal information.

7. Payment Information

Payments may be processed through third-party payment providers.

Good Unicorn does not generally have access to or store your full credit or debit card details. Payment information is handled by the relevant payment provider in accordance with their own privacy policies and security practices.

8. International Disclosure

Some of our service providers may be located outside Australia or may store or process information overseas.

Where this occurs, we take reasonable steps to ensure your personal information is handled appropriately and in accordance with applicable privacy laws.

9. Security

We take reasonable steps to protect your personal information from misuse, loss, unauthorised access, modification or disclosure.

However, no online transmission or electronic storage system can be guaranteed to be completely secure.

10. Accessing and Correcting Your Information

You may request access to personal information we hold about you and ask us to correct information that is inaccurate, incomplete or out of date.

To make a request, contact us at:

hello@goodunicorn.com.au

We may need to verify your identity before providing access to or changing your information.

11. Data Retention

We retain personal information only for as long as reasonably necessary for the purposes described in this Privacy Policy, including to fulfil orders, maintain business records, resolve disputes and comply with our legal obligations.

When information is no longer required, we will take reasonable steps to securely delete or de-identify it.

12. Third-Party Websites

Our website may contain links to third-party websites, including social media platforms and payment providers.

We are not responsible for the privacy practices or content of third-party websites. We recommend reviewing their privacy policies before providing them with your personal information.

13. Children's Privacy

Our website is not intended to knowingly collect personal information from children without appropriate consent.

If you believe a child has provided us with personal information, please contact us and we will take reasonable steps to address the situation.

14. Privacy Complaints

If you have a concern about how we have handled your personal information, please contact us first so we can investigate and attempt to resolve your concern.

You can contact us at:

hello@goodunicorn.com.au

We will consider and respond to privacy complaints within a reasonable period.

If you are not satisfied with our response, you may have the right to contact the Office of the Australian Information Commissioner (OAIC).